Either through an account hack, simply being wrong about being right, or being faced with that additional security step from Microsoft, they’re blocked from logging in. I know my password, but…Īlmost everyone who comes to me with this or a similar problem is convinced they know their password and they’re typing everything in correctly, yet they still cannot log in. Keep your recovery info current to avoid this situation. If unsuccessful, you may lose the account. Provide as much information as possible to prove your identity. Start to sign in to but click the “Forgot password?” link. If you forget your Microsoft account password or it just doesn’t work, and you can’t access your recovery phone or email, start the account recovery process.
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